Privacy Policy
 

Last Updated: 20.08.2025

 1. Introduction
   Welcome to Dokanak Egypt ("we", "our", "us"). We are committed to protecting your privacy
   and personal data. This Privacy Policy explains how we collect, use, store, and share your    information when you use our website or mobile app.
 

 2. Who We Are Dokanak 
Address:- garden 8 fifth settlement cairo- egypt

Contact:- +201515408926
                  +201515408927
                  +201515408928
                  +201515408929

[Email Address] :–  info@dokanakeg.com


  3. Data Collection & Processing

Types of Data Collected:-

We may collect:

Personal Data: Name, phone number, email, delivery address.
 

Transaction Data: Order details, payment information (only with your explicit consent and in compliance with PDPL).

Device & App Usage Data: Device type, app usage metrics to improve service quality.

 

 4. Purpose & Lawful Basis

Processing occurs only with your explicit consent, and for specific, legitimate purposes such as:

  1.  Fulfilling orders and coordinating delivery or pickup

  2.  Customer support and communication

  3.  Enhancing app functionality and user experience
 

  4.  Legal compliance or fraud prevention
 

 4. Consent & User Rights Under Egyptian law, you have rights including:

 1.  Right to Access & Correction: Request and correct your personal data.

2.  Right to Delete ("Right to be Forgotten"): Withdraw consent and have your data removed unless      retention is legally required 

3.  Right to Object & Withdraw Consent: Especially for direct marketing or non-essential processing.

4.  Right to Data Portability: Obtain or transfer your data where applicable 

Requests may be submitted , We may retain some data for legal or fraud prevention reasons, clearly explained during your request.
 

5. Data Retention & Deletion

- We retain personal data only as long as necessary for service fulfillment and legal obligations. If you    request deletion and we must retain data for legal reasons, we will inform you as required by law.
 

 6. Data Security

-  We implement appropriate technical and organizational measures—like encryption, access     controls, and regular security audits—to ensure the confidentiality and integrity of your data 


 7. Cookies & Tracking

We use cookies:
            Essential cookies for basic platform functionality.
 

           Non-essential cookies (e.g., analytics or marketing) only after your explicit consent.


   8. Direct Marketing & Electronic Communication
- We will only send promotional messages (email, SMS, in-app) with your explicit prior consent. Each    communication will include:

    1. Our identity and valid contact info
    2.  Clarification that the message is for marketing
 

   9. Third-Party Processors

      We may share your data with:

Delivery partners

Payment gateways

IT service providers
 

All third-party processors operate under written contracts that mandate:

Processing only per our instructions
Maintaining high security
 

         In case of a data breach:


 12. App Account Deletion (Google Play Compliance)
You can delete your account via the app or website. Upon deletion, we remove associated personal data unless retention is legally required.


 13. Privacy Policy Availability & Contact

    1. his Policy is accessible via a permanent, non-editable.
URL and plainly labeled "Privacy Policy" both in our app and store
listing.

  14. Changes to This Policy
 

We may update this Privacy Policy. Any material changes
will be communicated through our app or email, with the updated version’s
effective date clearly stated.